CUSTOMER SERVICE PROVIDED BY I AM AWEAR
SHIPPING & DELIVERY
Orders with clear payment will be shipped out within one business day. We ship via Canada Post, UPS, FedEx and USPS based on the destination. Order tracking information will be provided once the item has shipped. Delivery estimate is typically 5-10 days.
WARRANTY & POLICY
If for any reason, after 7 days you think the item has a manufacture defect. You may contact us directly via email and we will provide you with the manufactures contact information to resolve any issue.
RETURNS & REPLACEMENTS
Please request RMA # (Return Merchandise Authorization) by contacting us directly via email email@example.com.
All returns are accepted within 7 days of receipt. All items must be returned in the same condition it was received; new or unworn condition in the original brand name retail box/packaging. Buyer is responsible for the return shipping costs.
Refunds will be processed within 1 business day upon returned delivery date applied to your credit card or the original method of payment. Original shipping charges, if applicable, are nonrefundable.
FREQUENTY ASKED QUESTION
- Can I order online and pick up from the store location?
Yes, if an item is ordered online it can be picked up if you are in the surrounding area
- Can I exchange an item?
Yes, as long as it is unworn, unused and in the original brand name retail box/packaging as well as providing a copy of the online receipt.
- Where does the 5% go?
If you are purchasing from Canada your donation will go to the Canadian Mental Health Association.
If you are purchasing from USA your donation will go to Mental Health America.
Purchases outside of these countries will result in a donation made to the Canadian Mental Health Association as this is where we are located.